How can we help?

Get the installer for macOS, Windows or Linux from the downloads page — it's also in your account and your receipt email after purchase. The installer is the full plugin: it runs in demo mode until you load your license, so the same download works as a free trial too. (TrackSnap is free in your browser at tracksnap.io, or as a desktop app on the downloads page.)

After purchase you receive a .lic license file three ways: attached to your email receipt, on the confirmation screen, and any time from your account. To activate:

1. Download the .lic file.
2. In the plugin, open the Activation screen and click Load License — or drop the file into your license folder (the path is shown on that screen).
3. Restart the plugin. You're licensed — no internet connection required.

Open the plugin's Activation screen — it shows your unique 10-character Hardware ID (characters 0–9 and A–F). You enter this at checkout, and your license is locked to that machine. Use the standalone version to read the ID and apply the license if you can.

Most latency players blame on MiGiC is really the audio setup. The three biggest fixes are in the Getting the lowest latency guide above — lower your buffer, use a proper ASIO / Core Audio driver, and watch your plugin chain.

MiGiC itself tracks in about 6–8 ms. The lowest strings need a touch longer because pitch detection needs roughly one full cycle of the waveform — that's physics, not lag.

Make sure you installed the format your DAW uses — VST3 or, on macOS, AU — into the standard plugin folder, then rescan plugins and restart the DAW. MiGiC needs a 64-bit host. On macOS, AU plugins are validated on launch, so a full restart (or a manual plugin rescan) is often all it takes.

MiGiC runs on Windows and macOS as a VST3, AU (macOS) and standalone app, in any major 64-bit DAW (Reaper, Ableton Live, Logic, Cubase, FL Studio, Studio One and more). You'll want an audio interface to get your guitar in — and for the lowest latency, one with a native ASIO (Windows) or Core Audio (Mac) driver. No internet is needed after activation.

Start with your input: feed MiGiC a clean DI guitar signal (no heavy distortion before it) at a healthy level — too quiet and notes get missed, too hot and it mis-triggers. For MIDI-only use, set SYNTH → INTERNAL to “No Sound” and route MIDI to your instrument. If there's no sound at all, confirm MiGiC's output is routed to a synth/instrument and the track is monitored. If notes feel late, see the latency guide above.

Sign in to your account and open your purchase history: each purchase has Download License and Download Invoice links. The license is regenerated for the same Hardware ID, so it's always available — no need to contact us.

Your account carried over to the new MiGiC site. Go to set a password using the email address from your original purchase, then sign in to re-download your license and invoices from your account.

A license is locked to the single Hardware ID you bought it for. If you've changed computers or need an additional machine, email [email protected] with your purchase email and the new Hardware ID and we'll sort you out.

In the SYNTH section, set the INTERNAL dropdown to “No Sound”. MiGiC will then output MIDI to your DAW and other instruments without playing its built-in synth.

MiGiC interprets a full bend as ±2 semitones and sends the maximum pitch-bend value; some synths read that as ±12 semitones. Go to MIDI → Pb. Range and set a value that matches what your synth or DAW expects.

No subscription — it's a one-time payment for a lifetime license, including free updates. Plugins ship as VST3, AU, and standalone and work in any major DAW.

Because licenses are delivered instantly and locked to your machine, all sales are final — see our Terms & Conditions. If something isn't working, please reach out first: most issues are quick to resolve and we genuinely want you up and running.